COMPETENCY AND SECURITY FUNCTIONS OF HOTEL GUARDS IN PASIG CITY: A BASIS FOR SECURITY PLAN

Abstract

This study assessed the competency and security functions of hotel guards in selected 4-star and 5-star hotels in Pasig City to develop a proposed hotel security management plan. Employing an explanatory sequential mixed-methods design, the research involved 117 hotel security personnel with at least three years of experience. Data were collected through a validated questionnaire and follow-up interviews. The study measured the level of implementation of hotel security functions—specifically in safety and security, guest and staff interaction, and administrative tasks—and evaluated guard competencies in seven domains: observation, communication, problem-solving, knowledge of procedures, emergency response, legal awareness, and customer service. Results indicated varying levels of implementation and competency across hotel types and respondent groups. A significant relationship was found between competence and the effectiveness of security function implementation. Qualitative findings revealed challenges such as limited training, outdated security technology, and gaps in emergency response. A comprehensive security management plan was proposed to address these issues. The study offers insights for hotel managers and security professionals in strengthening hotel safety systems, enhancing guest trust, and supporting overall operational integrity.

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