INTEGRATION OF TOTAL QUALITY MANAGEMENT (TQM) IN PUBLIC AND PRIVATE SECTORS THROUGH SCIENCE, TECHNOLOGY, AND INNOVATION (STI): AN APPROACH TO EFFECTIVE ORGANIZATION

Abstract

The research aims to identify key elements and factors of integration of total quality management in public and private sectors through science, technology, and innovation as an approach to effective organization in the area of leadership characteristics, employee characteristics, and organizational factors. It also measures integration of total quality management in public and private sectors through science, technology, and innovation as an approach to effective organization in the area of understanding and commitment of employee respondents, quality effectiveness and improvement of culture, continuous process improvement, focus on requirement of customer, and effectiveness control. Descriptive quantitative research method is utilized in the evaluation of integration of total quality management through science, technology, and innovation approach to effective organization. The study composed eighty (80) participants only. Results indicate that leadership characteristics plays an important role in providing and transforming reality change and vision, show that employee characteristics are more responsible and receptive to various ideas and demonstrate through examples on adequate training, quality, benchmarking, and reward system for employee resistance to change, show that organizational factors provide freedom and mechanism in the hierarchy conduct and rules in constraining flexibility implementation and impediment for TQM-STI. On the other hand, it shows that understanding and commitment of employees ensures the key policies of the TQM through science, technology, and improve innovation of the organizational fundamental process and commitment, shows that quality improvement culture processes and executes to listen the improved quality of total quality management in the organization through science, technology, and innovation, shows that continuous improvement process requires related procedures, policies, and established management control in the organization, shows that customer requirements make partnerships organization happy and close as part of science, technology, and innovation for TQM, and shows that effective control maintains a strict documentation process in evaluating and monitoring the system and process of TQM and STI.

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